Route is the leader in the post-purchase experience. From delivery to re-discovery, Route protects brands and their customers with licensed shipping insurance, fast issue resolution, package tracking, carbon-neutral shipping, and remarketing. Route helps brands control for the unexpected and transform even negative experiences into opportunities to drive loyalty. Since launching in 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect nearly 150 million orders. Route seamlessly integrates with leading ecommerce platforms, including Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, and WooCommerce, and also provides custom API integrations for enterprise merchants. See for yourself: route.com/demo

Engineering and Information Technology

Experience with AI engineering (Spec-Driven development, RAG, MCP), experience budgeting and monitoring AWS Infrastructure

Role involves leadership with high visibility and impact, startup culture, focus on innovation and diversity, remote or hybrid work arrangements, formalized growth opportunities, equity incentive plan